Smart, automated WhatsApp conversations powered by AI, datasets, and prompts.
WMS Cloud AI Support enables intelligent, automated responses on WhatsApp. Instead of rigid replies, AI understands messages and responds naturally — improving customer experience while reducing manual workload.
AI replies instantly to incoming messages, allowing 24/7 support without human intervention.
AI understands free-text messages, not just exact keywords, providing more accurate and helpful responses.
Reduce response time, support costs, and manual effort while maintaining consistent reply quality.
WMS Cloud AI Support allows you to customize how AI responds by using datasets and prompts.
Datasets are collections of knowledge, examples, or business-specific information that guide AI responses. They help AI understand your products, services, FAQs, and brand context.
Prompts are instructions that define how AI should respond — tone, style, behavior, and rules. For example, friendly replies, professional tone, or short concise answers.
By combining datasets and prompts, AI responses become accurate, consistent, and aligned with your business needs.
AI responds to all incoming messages received by a connected WhatsApp device or Meta number.
Ideal for full AI-powered conversations without keyword restrictions.
AI is triggered only when a specific keyword is matched.
Perfect for combining traditional keyword automation with intelligent AI replies.
Choose how and when AI responds to messages — from full automation to keyword-based intelligence.
How it works:
AI automatically responds to every incoming message received by the connected WhatsApp device or Meta number.
Example:
Best for:
How it works:
AI is triggered only when a specific keyword matches. Messages without the keyword follow your normal automation rules.
Example:
Best for: