AI Chatbot Support for WhatsApp Chatbot Automation

Hop on the AI bandwagon and bring your service to a whole new automation level with OpenAI and Groq.

Empower Your WhatsApp System with AI

With WMS Cloud AI Support, you can integrate cutting-edge artificial intelligence into your WhatsApp automation. Whether you use Meta Cloud API or Personal Device connections, our AI system integration with services like OpenAI and Groq can handle inbound messages, understand intent, and respond intelligently — as though a real team member is behind the chat. All you need is an account with them and an API Key.

Integration Levels

Number / Device-Level AI

Link AI directly to a WhatsApp device session. Each connected number can have its own AI assistant trained for specific customer needs. Ideal for businesses managing multiple WhatsApp lines or departments. The AI can respond, escalate, or trigger keyword workflows automatically. No keywords necessary!

Keyword-Level AI

Assign AI to specific keywords or message triggers. For example, when a user types “support,” the AI can take over the conversation, answer FAQs, or personalize responses based on previous data. Combine AI with keyword automation for full power and control.

Train Your Own AI Persona

Customize your AI assistant by training it with your own knowledge base, FAQs, and company tone of voice. The AI learns your preferred response style, business policies, and workflows, so customers receive accurate and on-brand replies every time.

With OpenAI and Groq backend models, responses are both natural and lightning-fast.

AI Personas Examples

Let your imagination & requirements be your limit

Lina – Smart Support Assistant

Lina can automatically handle customer inquiries, detect intent, and provide instant answers about products or orders. When needed, she smoothly escalates chats to a human agent.

  • Understands customer intent
  • Provides instant responses
  • Escalates to humans when required

Alex – Conversational Sales Expert

Alex engages leads in real time, qualifies prospects, and recommends products or packages that match customer needs — all in a natural, friendly tone.

  • Understands user intent and preferences
  • Recommends suitable products or plans
  • Supports upselling and cross-selling

Techie – Product Specialist

Techie can troubleshoot technical issues, guide users step-by-step, and learn from your FAQs to improve accuracy over time.

  • Understands complex technical terms
  • Provides guided troubleshooting
  • Continuously learns from logs & FAQs

Maya – Gentle Listener

Maya offers calm, empathetic conversations to help users reflect, de-stress, and feel supported — a perfect fit for wellness or mental health chat services.

  • Warm, human-like empathy
  • Encourages reflection and calm
  • Ideal for wellness chat apps

Full Visibility with Message Logs

Every inbound and outbound message — whether sent manually or by AI — is recorded in your WMS Cloud logs. You can track AI responses, identify improvements, and even replay past conversations for performance analysis.

WhatsApp AI Bot Malaysia

WebWMS2u’s WhatsApp AI Chat Bot

A powerful automation system built specially for Malaysian & International businesses. Simplify customer communication, boost productivity, and reduce costs — all in one place.

  • AI-powered replies — Instant 24/7 responses when you’re offline
  • Multi-device chat tracking from a single dashboard
  • Export chats to PDF for reporting and compliance
  • Performance insights and response analytics

🇲🇾 Built for Malaysian Businesses — Perfect for a car dealership in PJ, a clinic in Bangsar, or an online boutique in Penang. Supports Bahasa Malaysia & English, integrates easily with CRM, Google Sheets, and MailWizz.

Learn More About the WhatsApp AI Chat Bot

Ready to Experience Smart Automation?

Combine human-level understanding with the efficiency of automation. Let your WhatsApp reply like a pro — 24/7.

Get Started Contact Us